Introduction

Digital technologies have fundamentally reshaped the banking landscape, shifting institutions from traditional, branch-centric models to fully integrated digital ecosystems. Customers now expect seamless, secure, and personalised banking services available anytime and anywhere. In response, banks must rethink their business models, service offerings, and operating structures to remain competitive and relevant.

This Embracing Digital Banking Innovations & Transformation training course explains the foundations of digital banking and demonstrates how innovation can be harnessed to deliver value for both banks and customers. The course explores digital products, emerging technologies, and transformation frameworks while addressing governance, risk, and regulatory considerations. Participants gain a clear understanding of how to lead and support digital transformation initiatives within a structured, customer-centric, and risk-aware environment.

Key focus areas include:

Key Learning Outcomes

At the end of this Embracing Digital Banking Innovations & Transformation training course, participants will be able to:

Training Methodology

This Embracing Digital Banking Innovations & Transformation training course applies an interactive learning approach that combines structured explanations with case analysis, group discussions, and practical exercises. Real-world banking scenarios are used to reinforce understanding and support the application of digital transformation concepts in professional settings.

Embracing Digital Banking Innovations & Transformation

Who Should Attend?

This Embracing Digital Banking Innovations & Transformation training course is ideal for professionals seeking to:

  • Banking and financial services managers
  • Digital transformation and innovation leaders
  • Risk management and compliance professionals
  • Product development and customer experience specialists
  • IT and systems professionals supporting banking operations
  • Professionals involved in strategy, change, and transformation initiatives

Course Outline

Day 1

Introduction to Digitalisation

  • Overview of the traditional banking industry
  • Definition of banking digitalisation
  • The role of digitalization in banking
  • Digital disruption in the banking sector
  • The new digital currencies
  • Products & services in digital banking
Day 2

Digital Banking Innovations

  • Digital banking innovation, trends & directions
  • Digital banking solutions
  • Various innovation areas (AI – ML- DL- IOT- AR- VR -FinTech's,--)
  • Bridge the gap between 'Product', 'Business' and 'Technology'
  • Benefits of the digital banking platform
Day 3

Digital Banking Transformation

  • Definition of the digital banking transformation
  • The aspect of digital transformation.
  • Transforms customer experience
  • Objectives of digital transformation
  • Drives data-based insights
  • Encourages collaboration & improves employee experience
Day 4

Risk Management of Digital Banking Services

  • Risk management principles.
  • Risk analysis and assessment policy.
  • Creating an enabling environment for disruption
  • Assign transformation roles
  • The role & skills of digital learning developers
  • Moving forward
Day 5

Regulation and Supervision in Digital banking

  • The role of regulator
  • The policies & procedures of digital banking
  • The role of compliance officer
  • Balance between regulation and innovation
  • International main recommendations for banking regulation

Ready to Take the Next Step?

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FAQs

The course focuses on understanding digital banking concepts, innovation drivers, and practical transformation strategies within regulated banking environments.

Yes, it explores key digital innovations and how they influence products, services, and customer experience.

Yes, the course examines digital banking risks and the role of governance and regulation in managing them.

Yes, it covers regulatory expectations and the balance between innovation and supervision.

Professionals involved in banking strategy, digital initiatives, risk oversight, and transformation leadership will benefit most.

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