Introduction

Organisations face daily business and financial risks that directly affect performance, decision-making, and long-term sustainability. When problems are addressed only at surface level, the same issues often reappear, increasing cost and operational disruption. This Financial Risk, Root Cause Analysis (RCA) & Problem Solving training course develops the capability to think critically, identify different forms of risk, and trace problems back to their true underlying causes.

The course adopts a practical, structured approach that links financial risk awareness with proven root cause analysis and problem-solving techniques. Participants learn how to apply these tools to real business situations, enabling more confident decisions, sustainable solutions, and a stronger risk-aware culture across the organisation.

Key focus areas include:

Key Learning Outcomes

At the end of this training course, participants will be able to:

Training Methodology

This training course uses an applied, workshop-style learning approach designed for professionals with varied levels of financial and business experience. Learning is reinforced through guided discussions, worked examples, real-world scenarios, and interactive exercises that support the transfer of skills directly to the workplace.

Financial Risk, Root Cause Analysis (RCA) & Problem Solving

Who Should Attend?

This training course is ideal for professionals seeking to:

  • Managers and team leaders
  • Risk management and assurance professionals
  • Finance and operational professionals
  • Internal audit and control specialists
  • Project and process improvement professionals
  • Decision-makers involved in resolving complex business issues

Course Outline

Day 1

Critical Thinking

  • What is Critical Thinking?
  • How to use Critical Thinking
  • Why do we need to think critically?
  • Resourceful Thinking
  • The Habitual Criteria and Core Patterns of Critical Thinking
  • Essential Patterns of more Advanced Critical Thinking
Day 2

Risk

  • What is Risk?
  • Identification of the Different Types of Business Risk and Financial Risk
  • The Risk-reward Decision Model
  • The Four Choices Presented by Every Risk
  • Risk Models
  • Assurance vs. Insurance
Day 3

Root Cause Analysis

  • Definitions of Root Cause Analysis (RCA)
  • Fundamental Elements of the Root Causes of Problems
  • General Principles of Root Cause Analysis
  • The Process of Implementing and Documenting an RCA-based Corrective Action
  • Root Cause Analysis Techniques
Day 4

Problem Solving

  • The Theory of Constraints (TOC)
  • The Deming Plan / Do / Check / Act (PDCA) Model
  • Using the Problem-solving Worksheet
  • The Nine-step Problem-solving Process Model
  • The Twenty-one Step Problem-solving Process Model and its value
  • Using the Tools and Techniques of the Problem-solving Process
Day 5

Linking Critical Thinking with Risk and Root Cause Analysis to Resolve Business Problems

  • Using the Problem-solving Process to Resolve Business Problems
  • The Use of Critical Thinking in a Business Context
  • The Practical Analysis of Business and Financial Risk
  • Applying the Tools and Techniques of Root Cause Analysis 
  • Developing a Usable Problem-solving Approach to Generate Practical Solutions to Real-life Business Problems

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