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Introduction Key Learning Outcomes Training Methodology Who Should Attend? Outline

Introduction

Suppliers and vendors are critical contributors to organisational performance, cost efficiency, and operational continuity. Without a structured approach to vendor qualification, performance monitoring, and contract compliance, organisations expose themselves to hidden costs, service failures, and contractual disputes. Leading organisations therefore treat suppliers not merely as transactional providers, but as strategic partners aligned with business objectives and performance expectations.

This Managing Vendor Qualification, Performance & Contract Compliance training course presents a systematic approach to supplier governance, covering the full lifecycle from qualification and segmentation to performance measurement and contract enforcement. Participants gain practical insight into selecting the right suppliers, defining objective evaluation criteria, and using performance data to drive continuous improvement. The course also addresses how contractual obligations are monitored and enforced, ensuring suppliers consistently meet agreed standards while supporting long-term value creation.

Key focus areas include:

Vendor qualification and supplier segmentation frameworks
Objective performance measurement and evaluation systems
Managing supplier relationships to enhance value and reduce risk
Contract compliance and remedies for non-performance

Key Learning Outcomes

At the end of this Managing Vendor Qualification, Performance & Contract Compliance training course, participants will be able to:

Apply structured criteria to qualify and segment suppliers effectively
Develop objective performance measures aligned with organisational goals
Analyse supplier performance data to drive improvement and accountability
Strengthen collaborative supplier relationships while avoiding adversarial approaches
Align supplier capabilities with customer and operational requirements
Enforce contract compliance and apply appropriate remedies for breach

Training Methodology

This Managing Vendor Qualification, Performance & Contract Compliance training course applies a practical, adult-learning approach supported by expert facilitation. Learning is reinforced through individual and team exercises, real-world scenarios, and structured group discussions that enable participants to apply tools and techniques directly to supplier management challenges.

Who Should Attend?

This Managing Vendor Qualification, Performance & Contract Compliance training course is ideal for professionals seeking to:

Procurement and supply chain managers
Contract and commercial managers
Vendor and supplier relationship managers
Operations and quality professionals
Finance and cost control specialists
Professionals responsible for supplier governance and compliance

Course Outline

Day 1

Vendor Qualification: Compiling An Approved Supplier List

Distinguish between Supplier and Vendor
Determining the Goals and Objectives of Procurement
End-user Involvement in Earlier Supplier Management
Compiling Supplier Selection Criteria
Developing an Approved Supplier List
Supplier Segmentation

Day 2

Supplier Evaluation and Assessment

Vendor / Supplier Pre-qualification Questionnaire
Supplier Evaluation
Quality Management Systems
Performing a Supplier Assessment
Certification of Suppliers
ISO Certification
Setting Acceptance Criteria

Day 3

Supplier Performance - What to Measure?

Setting of Objective that are aligned with the Goals of the Company
Characteristics of a Good Performance Measurement System
Developing a Supplier Performance System
Supplier Performance Management and Metrics
Implementing the System

Day 4

Supplier Performance – Interpreting the Results

Rating the Individual Supplier
Ranking Your Suppliers
Disseminating the Results: What to do and what not to do?
Rewarding Good Behaviour
Supplier Recognition
Corrective Action Procedures

Day 5

Remedies for Breach of Contract

What constitutes a Breach?
The Different Types of Breaches
The Different Remedies Available
Determining the Quantum of Damages
Liquidated Damages
Equitable Damages
Court Injunction

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