Introduction

Quality is no longer limited to control, assurance, or incremental improvement—it is a defining factor of organisational reputation, competitiveness, and survival. Organisations that treat quality as a strategic priority are better positioned to respond to complexity, manage change, and deliver consistent value to customers. This Strategic Quality Management training course reframes quality as a core leadership and strategic responsibility rather than an operational afterthought.

The course explores how quality management can be fully integrated into organisational strategy, governance, and culture. Drawing on recognised excellence models and strategic thinking, it enables participants to identify gaps in leadership, planning, customer focus, information management, and improvement practices. Participants gain the insight and capability to design and sustain strategic quality systems that support growth, resilience, and organisational brilliance.

Key focus areas include:

Key Learning Outcomes

At the end of this Strategic Quality Management: A Roadmap to Organizational Brilliance training course, participants will be able to:

Training Methodology

This Strategic Quality Management: A Roadmap to Organizational Brilliance training course is delivered through an interactive learning approach that emphasises critical debate, shared experience, practical case analysis, and applied exercises. Participants relate concepts directly to real organisational challenges to ensure practical relevance and immediate application.

Strategic Quality Management: A Roadmap to Organizational Brilliance

Who Should Attend?

This Strategic Quality Management: A Roadmap to Organizational Brilliance training course is ideal for professionals seeking to:

  • Senior executives and organisational leaders
  • Quality management and excellence professionals
  • Strategy and performance management specialists
  • Change management and transformation leaders
  • Operations and process improvement professionals
  • Professionals responsible for customer value and service quality

Course Outline

Day 1

Quality Management – Where it Comes from & What it Does

  • The history of Quality
  • The place of Quality Assurance & Control
  • The origins and purpose of Quality Management
  • The meaning of Total Quality Management
  • Quality Management Systems
  • Organizational Excellence & the major Excellence Models
Day 2

The Strategic Quality Management Gap

  • The roles of Quality Management within the organization
  • Hoshin planning 
  • What Quality Management does not usually address
  • The needs for Strategic Quality Management
  • Doing an organizational gap analysis
  • How do we close the gaps?
Day 3

Understanding Strategy

  • The meaning of strategy
  • What is organizational strategy?
  • The organization’s strategy function
  • Mintzberg's 10 Schools of Strategic Thought
  • Developing Strategic Quality Management
  • Creating a Strategy Map
Day 4

The Key Components of Strategic Quality Management

  • Focus on Customer value
  • Leadership
  • The Strategic Quality Management  System
  • Strategic quality planning
  • Culture, people’s participation and partnership
  • Information management, improvement and managing change
Day 5

Changing Your Focus

  • What needs to be done & how
  • Building a plan
  • Implementation
  • Addressing the Challenges, ‘If I was you, I wouldn’t start from here’
  • Course Review

Ready to Take the Next Step?

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FAQs

The course focuses on positioning quality as a strategic leadership discipline rather than a purely operational function.

Yes, it emphasises strategic quality management, leadership, and organisational excellence.

Yes, the course explores recognised excellence frameworks and their strategic application.

Yes, it is designed for leaders responsible for strategy, culture, and long-term performance.

Yes, the course provides tools to identify gaps and develop practical plans to address them.

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